Privacy Policy for OCCA Racquet Sports

Effective Date: January 1, 2025

1. Introduction

At OCCA Racquet Sports, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, book courts, attend events, or use our services.

If you have questions or concerns, please contact us at 305-365-6248.

2. Information We Collect

We may collect and store the following types of personal information:

• Contact Information: Name, phone number, and mailing address
• Booking & Payment Information: Details related to reservations and payments (handled securely by third-party processors)
• Account Information: Login credentials and membership details, if applicable
• Technical Data: IP address, browser/device info, and usage behavior on our website
• Communication Records: Inquiries, support requests, and feedback from customer service interactions

3. How We Use Your Information

We use the information we collect to:

• Facilitate court bookings, memberships, and event participation
• Process payments and send confirmations or invoices
• Provide customer service and respond to inquiries
• Send updates and promotional communications (if you opt in)
• Improve our services, offerings, and website experience
• Comply with legal requirements and protect facility safety

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Third-Party Service Providers: For secure payment processing, hosting, scheduling, or customer support
• Legal or Government Authorities: When legally required or to protect our rights
• Business Transitions: In the event of a sale, merger, or organizational restructuring

All partners are required to maintain the confidentiality and security of your data.

5. Data Security

We use reasonable administrative, physical, and technical safeguards to protect your data. However, no system is entirely secure, so we encourage you to use strong passwords and take precautions with your personal devices.

6. Your Rights

You may have the right to:

• Request access to your personal data
• Ask for corrections or deletion of inaccurate information
• Withdraw consent to marketing communications
• Restrict or object to certain data uses

To make a request or ask about your rights, call us at 305-365-6248.

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance functionality and gather analytics. You can manage your cookie preferences through your browser settings.

8. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page with an updated Effective Date. Continued use of our services indicates your agreement to the updated policy.

9. Contact Us

If you have questions about this policy or how we handle your information, please contact:

OCCA Racquet Sports

Phone: 305-365-6248